Privacy Policy

1. Information We Collect

We collect the following types of information when you use our services:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address (for document return)
• Province or territory of residence

Document Information

• Type of documents submitted for legalisation
• Destination country for legalised documents
• Copies or scans of documents where required to process your order

Technical Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your document legalisation orders
• Communicate with you about your order status and updates
• Provide quotes and respond to your enquiries
• Send order confirmations and receipts
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

In order to provide our services, we may share your information with:

• Government authorities — such as Global Affairs Canada or provincial authorities, as required to process your apostille or legalisation
• Embassies and consulates — where embassy attestation is required as part of your order
• Notaries and translators — certified professionals engaged to fulfil your order
• Courier services — to return your documents securely
• Payment processors — to securely process your payment

All third parties we work with are required to handle your information securely and only for the purposes of fulfilling your order.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order records are retained for up to 7 years for accounting and legal compliance purposes.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmission. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our website (e.g. Google Analytics)
• Preference cookies — to remember your settings and preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the use of your personal information (subject to legal restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at privacy@yourdomain.ca.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: